Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return
To start a return, contact us at drdanielpmorales@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can make it right.

Exceptions — non-returnable items
We do not accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union
If your order is shipped to the European Union, you have the right to cancel or return within 14 days, for any reason, as long as the item is unused and in its original packaging.

Refunds
Once we receive and inspect your return, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at drdanielpmorales@gmail.com